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SCALE FAST. ADAPT EVEN FASTER.

Ready to optimize your digital workflows and elevate user experience? Discover the power of automation with ServiceNow. 

Streamlining operations goes beyond adding value for your customers. It drives business growth, leading to a brighter future. For your workforce to succeed, they need technology that enables seamless experience, empowers collaboration, and supports autonomous work. 

No matter where you are on your digital workplace journey, we can help you transform your organization, accelerate digitalization and streamline workflows. We leverage DIGITALL’s industry and implementation expertise and the power of ServiceNow platform to create winning strategies tailored to your unique business needs. Together, we provide you with the right solutions that will help you boost productivity, enhance customer engagement, retain talent, and adapt effectively to evolving workplace dynamics.

Our expertise

CUSTOMER SERVICE MANAGEMENT (CSM)

CSM delivers consistent and personalized customer experience across all channels and touchpoints, making it ideal for any business that wishes to optimize their customer experiences.

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FIELD SERVICE MANAGEMENT (FSM)

FSM is the coordination of field service operations. This includes scheduling, dispatching, labor tracking, skill-, spare parts management and invoicing.

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IT SERVICE MANAGEMENT (ITSM)

ITSM helps organizations manage IT infrastructure and services, including incident management, problem management, change management, and asset management.

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IT OPERATION MANAGEMENT (ITOM)

ITOM provides invaluable support in managing the performance and availability of IT infrastructure and services, including networks, servers, and applications.

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INTEGRATED RISK MANAGEMENT (IRM)

IRM on the ServiceNow platform helps you to implement a governance, risk and compliance (GRC) strategy. Automated workflows across the enterprise reduce costs, increase productivity and visibility.

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OUR SERVICES

We support you on every step of your ServiceNow journey, from consulting to implementation and ongoing support. Our global team of seasoned experts and consultants will cater to your digital needs .

Consulting

With our extensive industry expertise in the various applications offered by ServiceNow we can create a customized ServiceNow configuration from scratch, tailored to your IT and operational goals. Our consulting team at DIGITALL consists of seasoned experts who possess in-depth knowledge of legal, business, and technical aspects. We can evaluate any potential obstacles to achieving your desired outcome and provide a comprehensive strategy to meet your company’s needs.

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Implementation & Integration

Whether your organization is considering implementing ServiceNow for the first time or upgrading its existing deployment, our DIGITALL team can help. We will evaluate your assets and suggest the best approach to deploying ServiceNow products based on your business processes and use case. Our team will then create a step-by-step plan for seamlessly integrating your existing software applications onto the ServiceNow platform to ensure a smooth transition.

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Custom Application Development

Our DIGITALL team of experienced developers will work with you to build custom applications on top of the ServiceNow platform and tailor them to your organization’s unique requirements and goals. Whether you want to enhance your branding or incorporate specific widgets and features, we will review your needs and transform your ideas into a finished product.

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Ongoing Support

We at DIGITALL offer a wide range of services related to ServiceNow, including flexible support that can be extended to cover 24/7 or all-around-the-clock operations, depending on your business needs. Whether you require a dedicated team to serve your unique needs or a flexible service delivered by a skilled shared support team, we got you covered. Our team leverages internationally recognized best practices and can successfully manage and resolve any issue, regardless of its complexity. 

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Reselling

If you have the capabilities to manage your ServiceNow configuration in-house but need a reliable partner to provide you with the necessary licenses, we at DIGITALL are here for you. Licensing can be a complex and intricate process that requires a thorough knowledge of the latest policies and regulations around users, their numbers, access management, and more. Therefore, our expert team can facilitate the procurement process by providing you with the most suitable licenses.  

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Our Experts

Do you have any questions or would you like to learn more? Please feel free to contact our experts.
David Laux

CEO DIGITALL

Radoslav Bratanov

SVP Sales ServiceNow BusinessGlobally

Petar Dushanov

SVP ServiceNow Division Globally

Diana Mirleva

VP Strategic Alliances & Resell | ServiceNow

START YOUR DIGITAL TRANSFORMATION JOURNEY

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